Uploading your logo, photos, and videos
Visuals are the single biggest factor in whether a customer scrolls past your truck or taps in. Trucked Up gives you three slots for visuals: a logo (your brand mark), a gallery of photos and videos (food, your truck, you and your crew), and your menu (handled in a separate article — coming soon).
This article covers logo + gallery on both web and iOS.
What you'll need
- Your truck connected to your account (see Claiming your truck).
- The files you want to upload, on your phone or computer.
Logo
Your logo is the small icon shown at the top of your truck page and on the customer-facing map pin. It's separate from your gallery photos.
Best practice: square-ish, on a transparent or solid background, recognizable at small sizes (it'll appear as small as ~80 pixels).
On the web
Go to truckedup.food/owner/profile.
Scroll to the Logo section near the top.
Click Upload (or drag a file onto the area). Pick a JPEG, PNG, or WebP file.
Once it uploads (you'll see a preview), click Save Profile at the bottom.
On iOS
Open the Trucked Up app → My Truck → Profile.
Tap the Logo image at the top.
Pick a photo from your library. (The app uses iOS's native photo picker.)
Tap Save at the top right.
Gallery (photos and videos)
The gallery is a single combined feed of up to 20 photos and videos, in the order you set. It appears prominently on your truck page right under the header.
On the web
Go to truckedup.food/owner/profile.
Scroll to the Photos & Videos section near the bottom.
Click Add media and select one or more files (JPEG, PNG, WebP, or MP4).
Each item shows in the gallery as it uploads. Videos will show "Processing…" for ~30–90 seconds while we transcode them, then flip to "Ready".
Reorder by dragging items into the order you want. The first item is what customers see first — make it your strongest shot.
Delete an item with the trash icon on its tile.
You don't need to click Save for media changes — uploads, reorders, and deletes save automatically.
On iOS
Open the app → My Truck → Photos & Videos.
Tap + to add new items. iOS's native photo picker opens. Select up to (20 minus what you already have) items.
Reorder with the drag handles in edit mode (tap Edit at the top).
Delete by tapping an item and choosing Delete.
Videos show Processing…, Ready, or Failed while we transcode them.
Limits and formats
| Limit | |
|---|---|
| Total items in the gallery | 20 (photos + videos combined) |
| Photo formats | JPEG, PNG, WebP |
| Video formats | MP4 |
| Video size | Up to 200 MB |
| Video length | Up to 60 seconds |
| Captions | Not supported yet — let your visuals speak for themselves |
If you try to upload a video that's too long or too large, you'll see an error before the upload starts — no waiting around to find out.
Video processing
Videos can't be served as raw uploads — they have to be transcoded for fast playback on every device. We do this in the background using AWS MediaConvert. Here's what to expect:
- You upload an MP4. The file shows up in the gallery with a Processing… badge.
- Behind the scenes we generate streamable versions (and a thumbnail).
- After ~30–90 seconds (longer for the maximum 60-second clip), the badge flips to Ready and the video is live on your public page.
- If something goes wrong, the badge will say Failed — try uploading the file again, or convert it to a smaller MP4 first.
You can navigate away from the page while a video is processing — the work continues. Refresh later to see the updated status.
Common questions
Why is there a 20-item cap? Customers don't scroll forever. 20 is enough to tell your story; more starts to dilute it. Pick your best.
Can I add captions to photos? Not yet. It's a planned feature. For now, if you really need text on an image, bake it into the image itself in your phone's editor.
My video says Failed. What do I do? Most failures come from non-standard MP4 codecs. The simplest fix is re-export from your phone (the iPhone Camera app's default MP4 always works, as do most "Save as MP4" options on Android). If it still fails, email us — we'll look at the specific file.
My logo looks pixelated. Use a higher-resolution source. The logo is displayed up to ~80 pixels on the customer page, but Retina/HiDPI screens pull from a 2x or 3x version. Aim for at least 400×400 for a crisp look. Vector formats (SVG) aren't supported yet — use PNG with a transparent background.
Can I delete a photo from iOS that I uploaded on the web? Yes. The gallery is one shared list — what you see on iOS is what's on the web, and vice versa. Delete from either.
How quickly do uploads show on my public page? Photos: within a few seconds. Videos: as soon as processing finishes (see above). If you don't see the change, refresh after 30 seconds — sometimes our CDN takes a moment to pick up the new file.
Still stuck?
Email info@truckedup.food.