My location isn't showing up correctly

Most location issues fall into one of three buckets: the pin is in the wrong spot, the truck is missing from the map entirely, or a customer couldn't find you at a stop. This article walks through each.

For setup tips, see Using location autocomplete and Adding a stop to your schedule.

The pin is in the wrong spot

Symptom: customers report you're at the wrong building, on the wrong block, or pinned in the middle of an intersection. Or you look at your own truck page and the map dot doesn't match where you actually are.

Why this happens

• The address was free-typed instead of picked from the autocomplete dropdown. Without a selection, we don't have exact coordinates — we make a best guess.
• The address resolves to the rooftop center of a large building, not the curb where you're parked.
• The autocomplete picked a similar-sounding address in a different city.

Fix

1. Go to your Schedule (web: truckedup.food/owner/schedule, iOS: My Truck → Schedule).

2. Find the affected stop and tap Edit.

3. Clear the address field, then start typing again. Pick a suggestion from the dropdown — don't tab away or click outside without selecting one.

4. Try a place name instead of a street address if your spot has one. Names like "WPB City Hall" or "Grandview Public Market" usually resolve more accurately than a street address.

5. If the spot has no obvious name, try the nearest cross-street or nearest landmark business, then update the Location name field to describe your actual spot ("The lot behind the Galleria"). Customers see both — the pin gets them close, the name tells them exactly where to look.

6. Save. The map updates within seconds.

If the pin is still off after picking from the autocomplete and there's no obviously better address to use, email us — we can sometimes adjust the pin manually for tricky locations.

My truck isn't on the map at all

Symptom: a customer (or you, in incognito mode) opens the Trucked Up map and your truck doesn't appear, even though you have stops scheduled and your profile is filled out.

Check 1 — Do you have an upcoming stop?

The map only shows trucks with upcoming or current stops. If your latest stop ended hours ago and you haven't added the next one, you'll drop off the map.

Fix: add at least one upcoming stop to your schedule. See Adding a stop.

Check 2 — Is your stop's date/time in the future?

If you accidentally set a stop's date/time in the past, the map filters it out (it's been "completed").

Fix: edit the stop and confirm date is today or later, and end-time is in the future.

Check 3 — Is your address resolved correctly?

If your stop's address didn't resolve to coordinates (e.g., free-typed and we couldn't geocode it), the map can't place your pin. Edit the stop and re-pick the address from the autocomplete dropdown.

Check 4 — Is your truck profile complete?

A truck without a logo or with no name set might not render correctly on the map. Open Edit Profile and confirm at least the truck name and a logo are set.

Check 5 — Are you outside the WPB area?

Trucked Up is West Palm Beach-focused. Stops outside the metro area show on the map but won't surface in proximity-based search ("trucks near me"). If you're at a one-off festival in a different city, that's expected.

If all five checks pass and you're still missing, email us — sometimes our backend's map index needs a refresh.

A customer says they couldn't find me

Symptom: a customer placed an order or just walked over, but they ended up at the wrong spot.

First, check what the customer saw

Open your truck page in an incognito browser window (so you see the public, logged-out version) and look at the schedule entry the customer was following. Does the address and pin match where you actually were?

If yes — the location was correct on our side; the customer might have used a third-party map and the third-party map had a different idea of "your address". Apologize, point them to the right spot, hand off the food.

If no — your stop's address or pin is off. Apply the "pin is in the wrong spot" fix above, and use a place name + clear Location name going forward.

If you moved without updating

If you originally set up a stop at one address and moved 50 feet down the block (curb full, parking enforcement, the wind shifted), the customer is using your stale address.

Quick fixes during the shift:

• Edit the stop's Location name to describe where you actually are ("Now at the south end of the lot" — see Editing a stop). Customers who refresh see the update; new customers see the new name.
• Send a broadcast if it's significant ("Moved across the street — look for us on Olive"). See Sending a broadcast. Use sparingly — broadcasts have a 1-per-24-hour limit.

A pattern of "I couldn't find you"

If you're getting this complaint repeatedly at one specific spot, the address probably resolves badly. Permanent fix:

1. Save the spot as a saved location with a clear, accurate Location name.
2. Use the saved location for every stop at that spot — same coordinates every time, no drift.

When the customer is on a different navigation app

You can't control which map app a customer uses to navigate to you. Apple Maps, Google Maps, Waze, and others sometimes pin the same address slightly differently. If a specific spot has known weirdness:

• Use a place name for the address (more universally recognized than a street number).
• Spell it out in the Location name ("Look for the truck on the south side, near the back entrance").
• For new spots, drive there yourself first with the navigation app you'd expect customers to use. If the nav drops you in the wrong place, you know to be extra-explicit in the Location name.

Still stuck?

Email info@truckedup.food.